Shipping Policy for "The Pet Pass"

Last Updated: October 25, 2023

Thank you for choosing “The Pet Pass” for all your pet-related needs. This Shipping Policy outlines our shipping and delivery procedures to ensure a smooth and satisfactory shopping experience for our valued customers.

1. Shipping Locations

“The Pet Pass” currently offers shipping services within the contiguous United States and internationally.

2. Order Processing Time

Orders are typically processed within 1-2 business days from the date of purchase. Processing times may vary during peak seasons and promotions.

3. Shipping Methods

We offer the following shipping options:

Standard Shipping: Orders are shipped via standard ground shipping, and delivery can be expected within 3-7 business days.

Expedited Shipping: For customers who need their items more quickly, we offer expedited shipping, which delivers within 1-3 business days.

Please note that shipping times may vary depending on the destination and product availability.

4. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the selected shipping method. The exact shipping cost will be displayed at checkout for your review before finalizing your purchase.

5. Order Tracking

You will receive an email confirmation with a tracking number once your order has been shipped. You can use this tracking number to monitor the status of your shipment.

6. Shipment Delays

While we strive to ensure timely delivery, external factors such as adverse weather conditions, carrier delays, and unforeseen circumstances may occasionally cause delays. “The Pet Pass” cannot be held responsible for such delays, but we will make every effort to assist you in resolving any issues.

7. Missing or Damaged Items

If your order arrives with missing or damaged items, please contact us within 7 days of receiving your order. We will work to promptly resolve the issue and ensure you receive a replacement or refund as appropriate. Be sure to contact your local postal service office if this should happen. Also, be sure take photos of the damaged items.

8. Returns Due to Shipping Errors

In the event that “The Pet Pass” makes a shipping error, we will cover all return shipping costs and issue a full refund or send a replacement, as per your preference. We are human and also make mistakes 😉

9. Change of Shipping Address

If you need to change the shipping address for your order, please contact us as soon as possible. Once an order has shipped, we cannot modify the shipping address.

10. Shipping Holidays

During the holiday season, shipping times may be delayed due to increased order volume. We recommend placing your orders early to ensure that they arrive in time for the holidays.

If you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact us.

Please note:

  • All shipping times are estimates and are not guaranteed.
  • We are not responsible for delays caused by the shipping carrier.
  • We do not ship on weekends or holidays.

At “The Pet Pass,” we are committed to providing quality products and outstanding customer service. We appreciate your trust in us and are dedicated to ensuring your pet’s needs are met in a timely and efficient manner.

Thank you for choosing “The Pet Pass” for all your pet-related essentials.